Thank you for visiting the toBook Hotel Guide. Our mission is to deliver the most hospitable and seamless travel experience in the world. Your privacy is very important to us. The following notice explains our online information practices and how your information is collected and used at this site. In this Privacy Statement (“Statement”), we explain how we collect, use, share, and protect your personal data when you use our website, mobile apps and other platforms (collectively, our “Services”). We aim to be transparent about our practices so you can make informed choices about your information. By using our Services, you acknowledge that we will collect and use your personal information as described in this Statement .
Identifiers and Contact Information: Name, email address, home address, telephone number and fax number.
Travel Information: Preferred language, room preferences, arrival time, and names of people traveling with you.
Payment Information: Credit card details and other payment card information.Identity Information: Passport or ID information, nationality, date of birth, and gender (where required by law).
Account Credentials: Login and password information for user accounts.
Communications: Information you provide when you contact us, write a review, or communicate through our platform.
Professional Information: If you book business travel or use our business services, we may collect corporate affiliation and booking details.
When you browse our websites or use our mobile apps, we automatically collect certain information :
Device and Usage Information: IP address, browser type, operating system, language settings, and referring URL.
Location Information: With your consent, we collect precise geolocation from your mobile device.
Cookies and Similar Technologies: We use cookies to help users navigate efficiently between pages of our site, remember preferences, and try to deliver personalized content.
We may receive information about you from hotels, credit card providers, demographics companies, and other partners. This helps us verify identity, complete reservations, and improve our Services .
We use your personal information to provide, improve, and personalize our Services. Key purposes include :
Fulfill Reservations: Complete guest bookings, process payments, send confirmations, and facilitate check-in and check-out.
Provide Customer Service: Respond to inquiries, resolve issues, and provide support.
Personalize Experiences: Provide customized offers, recommendations, and content based on your preferences and travel history.
Marketing Communications: With your consent, send promotional emails, SMS messages, and direct mail about products and services.
Analytics and Improvement: Analyze usage patterns to improve business operations, websites, and guest experiences.
Fraud Prevention and Security: Detect, prevent, and investigate fraud, unauthorized access, and other illegal activities.
Legal and Regulatory Compliance: Comply with legal obligations, such as collecting passport or ID information where required and assisting government agencies .
We use AI and automated decision-making in some cases to improve your experience, such as providing personalized recommendations and chat support.
We share your information with various parties to deliver our Services :
Trip Providers (Hotels, Attractions, Transport): We share your reservation details with the property or provider to complete your booking.
Service Providers: We work with companies that perform services on our behalf, such as payment processors, marketing agencies, analytics providers, and IT support.
Business Partners: We share information with partners who offer special rates, events, or packages (e.g., corporate employers, event organizers).
Advertising Partners: We share information with third-party advertisers to deliver targeted, interest-based advertising.
Legal and Governmental Authorities: We disclose information when required by law, legal process, or to protect the rights and safety of our guests and company.
We use cookies and similar tracking technologies for essential functions, analytics, and interest-based advertising :
Essential Cookies: Necessary for website functionality and security.
Performance and Analytics: Help us understand how visitors use our Services (e.g., Adobe Analytics).Advertising and Targeting: Deliver personalized ads across platforms using Facebook cookies, Google's Advertising ID, and similar technologies.
You can manage your cookie preferences through your browser settings or our consent management tool. Rejecting cookies may affect your ability to use some features.
When you make a reservation on our site, your personal and credit card information are forwarded to the property in which you have reserved. The property will use this information to process your reservation. A representative of that property or one of our Customer Support representatives may contact you if there is a question about your reservation.
We do not integrate with platforms like Facebook, Instagram, WeChat and WhatsApp. We do not use third-party messaging services to request booking confirmations or payment details.
Our Services are not directed to children. We do not knowingly collect, disclose, or sell personal information of minors without parental consent. When collecting the ages of children for bookings, we use industry-standard methods to verify parental consent where required
We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction
We retain personal data for as long as necessary to fulfill the purposes described in this Statement, comply with legal obligations, resolve disputes, and enforce agreements.
Depending on your location, you may have rights regarding your personal information . These include:
Access and Correction: Request access to or correction of your data.
Deletion: Request deletion of your personal information.
Objection and Restriction: Object to or restrict our processing of your data.
Opt-Out of Marketing: Withdraw consent for marketing communications at any time.
We operate globally, and your information may be transferred to and processed in countries outside your home country. We ensure that appropriate safeguards are in place for such transfers, in compliance with applicable data protection laws.
If you have any questions about this privacy statement or would like more information about our company, please contact us.
We may update this Statement from time to time. We will post changes on this page and, where significant, provide notice to you. We encourage you to review this page periodically .